Due to the expiration of the PokerStars Sochi license, accounts and games on PokerStars Sochi are no longer available.

PokerStars is transferring the following to PokerPlanets: (i) your personal data held by PokerStars Sochi; and (ii) the positive balance on your PokerStars Sochi account, if applicable, provided you have not opted out of this transfer. The transfer will be carried out automatically, and no action is required on your part.

Please note that the data and balances of players whose accounts were blocked on PokerStars Sochi for any reason, as well as those who chose self-exclusion on the PokerStars Sochi platform, will not be transferred to PokerPlanets.

All T$ and tickets will be converted into real money and transferred. Play money cannot be converted into real money and will not be transferred.

Uncleared bonuses will not be transferred or compensated by PokerStars Sochi.

No. PokerStars Sochi and PokerPlanets have different loyalty programs.

No. PokerStars will not transfer any documents you provided for verification to PokerPlanets. You will need to complete the verification process again to play on PokerPlanets.

PokerPlanets is a newly licensed poker room managed by a team with years of experience in the online poker and gaming industry, and hosting major live tournaments. We gained experience in the best poker room in the world, we know and respect its traditions, and continue to follow them.

Here, we've built our own community of players, offering fair and competitive gameplay. We value skill, the desire to improve, and the spirit of competition, providing optimal conditions for comfortable play.

We use modern technologies and our unique experience to detect bots and unfair play, ensuring transparency, security, and equal conditions for all players.

You once again have the chance to become a poker star!

The final PokerStars Sochi database will be created for transfer to PokerPlanets on 6 April 2025. The data and balance transfer process may take up to one (1) month.

We will promptly notify you when you can start using PokerPlanets services.

Former PokerStars Sochi players will have access to both major local and international payment systems, including cryptocurrencies.

We will promptly notify you once your PokerStars Sochi account is successfully transferred to PokerPlanets. You will be able to continue playing on PokerPlanets under the same username that you had on PokerStars Sochi.

To log into your PokerPlanets account, you will need to install the PokerPlanets client and reset your password according to the following instructions:

1. Download and install the client on your device, following the installer instructions.
2. Open the client, select "Login," and then click on "Forgot password?".
3. Enter the email address that was used for PokerStars Sochi. We will send an email with instructions on how to reset your password to that address. Please check your inbox.
4. After successfully resetting your password, you will be able to log into your PokerPlanets account using your PokerStars Sochi username or email address, along with the new password.

You can also visit our website at www.pokerplanets.com, choose "Login," then click on "Forgot password?" and follow the instructions above, starting from step 3.

In accordance with our Player protection policies and regulatory obligations, your funds are always secure. All player funds and balances are stored in separate accounts and are not used to cover operational expenses.

Until and including May 29, 2025, you will have the opportunity to withdraw the funds transferred to us by the PokerStars Sochi operator, without the need to make a deposit or meet any wagering requirements. Withdrawals will be processed using the same method and to the same payment system (Luxon Pay) that was previously offered by PokerStars Sochi.

You may submit a one-time request to withdraw either your full PokerStars Sochi balance or an amount less than that balance.

What you need to do:

1. Complete the verification process on the PokerPlanets platform. Withdrawals without verification are strictly prohibited in accordance with our licensing requirements.

2. Contact our Support Team at [email protected].

3. Indicate the amount you wish to withdraw and provide the address of your Luxon Pay wallet.

Until and including May 29, 2025, our Support Team will be accepting such requests.

After this period ends, we will compile the final list of requests and begin processing the withdrawals, which may take up to 4 weeks.