PokerPlanets is currently in beta testing. We’re sorry for any inconvenience and thank you for your patience!

Are there any fees for deposits?

Information about fees for the payment methods can be found in the WebSite сashier and may change from time to time.

Which currencies do you accept for deposits?

Please visit the “Сashier” page — “Deposit” section to view the available payment methods offered in your region.

Why was my deposit rejected?

Your deposit may have been declined due to incorrect payment details, insufficient funds, exceeding transaction limits, issues with the selected payment method, or security concerns.

How long will it take for my deposit to appear in my account balance?

Your deposit will be available in your account once approved by your bank or payment system. We cannot guarantee the time it will take.

Can I use someone else's card to deposit funds?

Our gaming platform does not permit the sharing of card details. According to our privacy policy, only the owner of the credit card is allowed to use the account.

Can I cancel my deposit request?

No, once the deposit request has been processed, it cannot be canceled. However, if the funds have not been credited to your account, please contact our Customer Support Team to clarify the transaction status.

Is there a minimum deposit amount?

Yes, the minimum deposit amount depends on the selected payment method. For most methods, the minimum amount is [10 USD]. Details can be found in the "Cashier" section.

How can I confirm that my deposit was successful?

After a successful deposit, you will receive a confirmation email to your registered email address. You can also check the deposit status in the "Cashier" — "Transaction History" section.

Can I make a deposit using cryptocurrency?

Yes, we accept cryptocurrency deposits. You can select this method in the "Cashier" section and follow the instructions to complete the transaction via 0xProcessing.

Why is my deposit pending?

Your deposit may be pending due to the following reasons:

  • Transaction verification by your bank or payment system.
  • Account verification process.
  • Incorrect payment details entered.

We recommend waiting 1-2 business days. If the issue persists, please contact our Customer Support Team.

Can I use multiple payment methods for deposits?

Yes, you can use different payment methods to make deposits. Ensure that each method complies with your personal details and the platform's rules.

What should I do if my deposit is not credited to my account?

If your deposit has not been credited to your account within the specified processing time, please check:

  • The accuracy of the entered details.
  • The availability of funds in the selected payment method.

If the issue persists, contact our Customer Support Team and provide a receipt or payment confirmation.

 

Is there a maximum deposit amount?

Yes, the maximum deposit amount depends on the selected payment method and your account limits. Please refer to the "Cashier" section or contact our Customer Support Team for more details.

Can I set deposit limits on my account?

Yes, you can set deposit limits to manage your gaming budget. This can be done in the "Responsible Gaming" section of your account settings.

Need help?
Contact us:
[email protected]