DEPOSITS

Download and install the PokerPlanets app on your computer or mobile device, then select any convenient deposit method available in your country through the Cashier. You can also log into your Account via our Website and deposit funds through the Cashier.

• Limits and Verification
  The maximum and minimum deposit amounts for each payment method are listed in the Cashier. The total amount of deposits available to unverified users is limited to 2 200 USD (or equivalent in any other currency). Users whose deposits exceed 2 200 USD (or equivalent in any other currency), whether reached in a single transaction or through multiple transactions, must verify their accounts. We may also request verification for lower deposit amounts.
• Deposited Funds
  Users must deposit funds into their Account using a payment card, account, or wallet registered in their own name. It is prohibited to deposit funds using a payment method belonging to a third party, either directly or indirectly. Users must be the legal owner of the funds deposited into their Account. Using funds obtained illegally is strictly prohibited. If the total deposits reach 5 000 USD (or equivalent in any other currency), the player may be required to provide information and documentation on the source of funds to justify deposit activity. We may request such information and documentation for lower amounts as well. Any winnings obtained from funds deposited using third-party payment methods will be canceled and removed from the user’s Account immediately, and such an Account may be blocked, restricted, or closed.
• Fees and Processing Times
  The user’s bank or other payment systems may independently charge fees for bank transfers and other payment methods. We reserve the right to charge a processing fee for deposits, which may change over time. The current fee structure for various payment methods is available in the Cashier. We may establish and modify the minimum and maximum deposit levels. A user’s deposit will be available in their Account as soon as the bank or other payment system approves the amount they wish to deposit. We make no guarantees about the time required for this process.
• Currency Exchange
  We do not provide currency exchange services. Poker chips are in-game tokens, and the cost of their issuance /purchase is determined by us at our sole discretion. All references to the symbols "$" or "USD" in relation to poker games are used solely to provide an approximate indication of the USD-equivalent value of the amounts involved in the poker gameplay. We do not guarantee the accuracy of the stated approximate values regarding the USD-equivalent amounts.
• Credits
  We do not provide credit for participation in games.
• Security of Funds
  We uphold the highest security standards, particularly when it comes to safeguarding players' funds. User funds are carefully segregated from the company’s operational accounts and are monitored daily to ensure their safety. This allows us to fulfill all financial obligations to players. Players are guaranteed that their funds are fully protected on our accounts.

• Verification
  Withdrawals are only available to verified users.
• Withdrawal Processing Time
  The processing time for a withdrawal request may take up to 72 hours. In exceptional cases, the processing time for a withdrawal request may be extended by up to an additional 72 hours, for example, in the case of large winnings or to combat unfair play if the funds are associated with poker winnings.
  Furthermore, the processing time for a withdrawal request may be extended due to regulatory requirements or anti-money laundering measures. In such cases, we will try to resolve the situation as soon as possible.
• Withdrawal Methods
  Withdrawals are processed using the same payment method used for the deposit. For each payment method, the withdrawn funds are credited to the accounts in the order of deposits, starting with the earlier and ending with the later. The procedure is determined by 180 days from the date of the withdrawal request. Withdrawals are processed in the currency that was used to make the deposit.
• Withdrawal Conditions
  A user can request a withdrawal from their account at any time, provided that:
  • All deposits have been confirmed as legitimate and meet the deposit conditions, and none of them have been charged back, returned, refunded, or otherwise canceled.
  • The Account has passed all necessary checks and is verified.
  • The deposit amounts have been fully wagered, meaning the user has placed bets using all or larger amount of the deposited funds.
  • The wagering requirements related to transfers between players and any bonus funds have been met.
• Fees
  When processing a withdrawal request, we reserve the right to charge a fee equivalent to the cost of servicing the deposits and withdrawals. Fees may change over time, and the current fee structure for various payment methods is available in the Cashier.
• Limits
  The maximum and minimum withdrawal amounts per transaction for each payment method are listed in the Cashier. The overall maximum withdrawal amounts are:
  • Up to 3 000 USD (or equivalent in any other currency) per 24 hours.
  • Up to 10 000 USD (or equivalent in any other currency) per week.
  • Up to 25 000 USD (or equivalent in any other currency) per month.
  For large winnings, decisions regarding withdrawal limits will be made on an individual basis.
• If a player self-excludes for 6 months or more, they will be able to withdraw funds outside of the established limits.