Version 1.0.
Last updated: March 01, 2025

1. INTRODUCTION

• We are committed to protecting your personal information. This Privacy Policy informs you about what information we collect when providing our services, why we collect this information, and how we use the collected information.
  The Privacy Policy of this website, the client program with a graphical user interface, mobile applications ("Website") is agreed between you and Entertainment Planets B.V., a company registered under the laws of Curaçao, with registration number 166486 and address Kaya Richard J. Beaujon Z/N, Curaçao (hereinafter referred to as "we", "us" or "company"). This Website is licensed and regulated by Curaçao Gaming Control Board, License No. OGL/2024/1469/0855.
• The terms "user", "player" or "you" refer to the person who has registered or intends to register an Account on the Website.
• This Privacy Policy is an integral part of the General Terms and Conditions of the Website.
• We reserve the right to periodically make changes to this Privacy Policy without prior notice to users. The current Privacy Policy is always available on the Website, indicating the effective date. Any changes to the Privacy Policy take effect 7 (seven) days after their publication on the Website or within a special period required by legislative or other regulatory requirements.
• If you do not agree with this Privacy Policy or any of its changes and do not want your Personal Information to be transferred or processed, please do not open an Account and/or continue to use the Website. Your continued use of the Website signifies acceptance of this Privacy Policy.

2. INFORMATION COLLECTION

• We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number, or other relevant information, as Personal Information ("Personal Information").
• We have the right to request Personal Information from you when using our Website, registering an Account, or using any of our services. The Personal Information we collect may also include information such as: payment information, support requests, transaction history, betting history, etc.
• This information is stored on our servers. For any processing, we retain your Personal Information as long as necessary to ensure the ability to continue providing you with services.
• We retain your Personal Information for up to 6 (six) months after closing the Account, unless we need to retain it for a longer period, in particular, for dispute resolution.
• When you interact with the Website, our servers maintain a unique activity log that collects certain administrative and traffic information, including: source IP address, time of access, date of access, visited web pages, language use, software crash reports, type of browser used, etc. This information is necessary to provide and improve the quality of our services.
• We do not collect Personal Information about you without your knowledge.

3. METHODS OF DATA COLLECTION AND PROCESSING

• We may automatically collect certain data as mentioned above and receive Personal Information about you when you provide such information when using the Website. We may also receive Personal Information from any service providers, as well as from customer bases legally acquired from third-party vendors.
• We have the right to engage third-party service providers for technical support, processing your online transactions, identification, and managing your Account. We will have access to any information you provide to such vendors, service providers, and third-party online services, and will use Personal Information in accordance with this Privacy Policy. This information may be transferred to third parties outside our company only in accordance with this Privacy Policy. We take measures to ensure that our agreements with third parties protect your privacy and comply with this Privacy Policy and General Data Protection Regulation (GDPR).

4. INFORMATION USE

• We use the Personal Information we collect from you to provide our services, support users, conduct necessary security and identification checks, process your online transactions, assist your participation in third-party promotions, meet certain business requirements, and for any other purposes related to the provision of Website services. We may share your Personal Information with our partners (including any other parties with whom we have data sharing agreements).
• Your Personal Information may also be used by us to provide you with: (1) promotional offers and information about our products and services; and (2) promotional offers and information about the products and services of our partners to expand the range of provided products and improve user service. From time to time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary, and you may choose whether to provide such information. The requested information may include contact details (e.g., name, correspondence address, phone number, etc.) and demographic information (e.g., postal code or age). By accepting any prize or winnings in a contest from us, you agree to the use of your Username for advertising purposes without additional compensation. Unless you have opted out of receiving promotional information, we may also use your Personal Information (including email address and phone number) to provide you with information about our products, services, and promotions, including various gaming products and products and services from third parties.

5. CERTAIN DISCLOSURE EXCLUSIONS

• We may disclose your Personal Information if required by law, or if we believe in good faith that such action is necessary to: (1) comply with any legal process served on us, any of our sites, or services, or in cases where we are under a similar legal obligation; (2) protect and defend our rights; or (3) protect the personal safety of users of services or the public. If it is determined or we have reasonable grounds to believe that you are engaging in fraud, cheating, criminal, or other prohibited activities, we reserve the right to share this information (along with your Personal Information) with other online gaming sites, financial institutions, relevant agencies, and relevant authorities. (4) For the purposes of research on gaming addiction prevention, Personal Information may be anonymized and transferred to relevant institutions.

6. ACCESS

• You can opt out of receiving promotional communications at any time by sending an email or writing to our support. Additionally, you can contact us if: 1) you want to confirm the accuracy of the Personal Information we have collected about you; 2) you want to update your Personal Information; 3) you want to receive your Personal Information; 4) you want to withdraw your consent to the collection of Personal Information; and/or 5) you have any complaints about our use of your Personal Information. Upon request, we will (1) update any information you have provided us, if you prove the necessity of such changes, (2) provide you with the requested Personal Information, and/or (3) mark any information to prohibit its future use for marketing purposes.

7. COOKIES

• Please refer to our Cookie Policy.

8. CONSENT TO USE OF ELECTRONIC PAYMENT SYSTEMS

• To participate in real money games on the Website, you will need to send and receive funds from us. We may use third-party electronic payment systems to process such financial transactions. By accepting this Privacy Policy, you agree to provide the Personal Information necessary for processing transactions, including the transfer of information outside your country. We take measures to ensure that our agreements with payment systems protect your privacy and comply with this Privacy Policy and General Data Protection Regulation.

9. CONSENT TO SECURITY CHECKS

• We reserve the right to conduct security checks at any time to validate the registration data you provide and to verify your use of services and financial transactions for potential violations of our Terms and Conditions and applicable law. By using our services and agreeing to our Terms and Conditions, you authorize us to use your Personal Information and disclose it to third parties for the purpose of verifying the information you provide during the use of our services, including, if necessary, transferring information outside your country.
• Security checks may include, but are not limited to, ordering a special report and/or verifying the information you provide against third-party databases. Additionally, to facilitate these security checks, you agree to provide any information or documentation we may request. If you do not agree to security checks and do not want your Personal Data to be reviewed, please do not continue to use the Website. Your continued use of the Website signifies acceptance of this provision of our Privacy Policy.

10. SECURITY

• We recognize the importance of ensuring security and adhering to data protection practices. All collected and processed Personal Information is stored in an encrypted and secure database located in a network protected by modern firewall software and other advanced security measures within the network.
• We take measures to ensure that our subsidiaries, agents, partners, and suppliers apply adequate security measures and comply with this Privacy Policy and General Data Protection
• Regulation. As part of these measures, we conduct regular security audits, penetration testing, and risk assessments to identify and address potential vulnerabilities.
  We implement strict access control procedures, ensuring that access to Personal Information is restricted to authorized personnel who have received appropriate training in data confidentiality and security. In the event of a data breach, we commit to promptly notifying the relevant authorities and users whose data may have been affected.
• Our data protection commitments include regularly updating and improving our security systems and processes to meet the best standards and recommendations. We strive to ensure the highest possible level of protection for your Personal Information and guarantee its confidentiality and integrity.

11. INTERNATIONAL TRANSFERS

• Personal Information collected through the services of the Website may be stored and processed in any country where we or our partners, suppliers, or agents have facilities. By using our services, you agree to any transfer of information outside your country in accordance with General Data Protection Regulation and this Privacy Policy. We take measures to ensure that our agents, partners, and suppliers comply with our privacy standards and General Data Protection Regulation regardless of their location.

12. THIRD-PARTY PRACTICES

• We cannot guarantee the protection of any information you provide to a third-party website linking to our services, or any information collected by any third party managing any affiliate program or any other program, as these third-party websites are owned and operated independently of us. Any information collected by these third parties is governed by the privacy policy of such third parties.

13. DISCLAIMER

• Services are provided "AS IS," without any warranties. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee or claim error-free performance regarding the privacy of your Personal Information, and we are not liable for any indirect, incidental, or other damages related to the use or disclosure of Personal Information.