Option 1: Your "Profile" is filled out, but verification is not complete.
This may happen if:
- You’ve already completed your "Profile", but didn’t finish the verification process (e.g. you didn’t click the "Verify" button and upload your documents).
- Or you recently updated your personal details — such as your last name, phone number, or address. In this case, the system automatically assigns the "Not verified" status, and you’ll need to go through verification again.

Read more in: How does player verification work?

Option 2: Your "Profile" is not filled out.
If your "Profile" is not completed (name, surname, date of birth, address, etc.), the system will also show a "Not verified" status.
What to do:
- Click the menu icon in the top-left corner and go to "Account" → "Profile"
- Fill in all the required fields, including your phone number
- Click "Save"
- Then click "Verify" to upload your documents

For full instructions: How does player verification work?