PokerPlanets is currently in beta testing. We’re sorry for any inconvenience and thank you for your patience!
Hello, how can we help?
What should I do if the money was deducted from my account but hasn’t been credited to my PokerPlanets balance in the cashier?
Funds are usually credited within 3–5 hours. If more than 5 hours have passed and the money is still not credited to your balance, the possible reasons could be:
• A transaction check by your bank or payment system;
• Incomplete account verification;
• An error in entering payment details.
In such cases, please contact our Support Team at support@pokerplanets.com and provide proof of payment (a screenshot or PDF receipt).
