PokerPlanets is currently in beta testing. We’re sorry for any inconvenience and thank you for your patience!
Hello, how can we help?
How does player verification work?
After registration, you can make deposits and play for real money. To withdraw funds or deposit more than 2 200 USD, full verification is required.
STEP 1: Complete your profile.
• Go to "Menu" → "Account" → "Profile".
Fill in all required fields (*). Make sure the details match your ID document.
STEP 2: Confirm your phone number.
• Click "Add phone number" and follow the instructions from our verification partner.
A verification code will be sent via SMS. Verification cannot be completed without a confirmed number.
STEP 3: Provide your residential address.
• Fill in all fields. The address must match the one shown on your proof of address (e.g., utility bill or bank statement).
STEP 4: Save your information.
• Click the "Save" button.
STEP 5: Upload your documents.
Click "Verify" and follow the instructions from our verification partner. Uploading documents takes up to 5 minutes.
You’ll need:
- Proof of identity
See accepted documents for identity verification – [What documents do you accept as proof of identity?]
- Proof of address
See accepted documents for address verification – [What documents do you accept as proof of my residential address?]
Requirements for document photos:
• No glare, shadows, or blurriness;
• All four corners of the document must be visible;
• Passport must be fully opened (if applicable).
What’s next?
Verification takes 1–5 minutes (automated). If auto-verification fails, the documents will be reviewed manually (up to 30 minutes or more).
You’ll receive a notification once the verification is complete.